The help desk

Using our online help desk we can remotely assist you with any computer issue you might have at home or at work. It's easy to get started, just fill out the form below. As soon as you click on submit you will be prompted to download a file called dchelpdesk.exe.

General FAQ about remote desktop.

STEP 1


Name *
Address *
City *
State *
Zipcode *
Phone# *
Type of Problem? *
E-mail Address: *
  * Required

GENERAL FAQ ABOUT REMOTE DESKTOP

How it works?
Remote desktop works via a small application called VNC (Virtual Network Computing). After you fill out the form above. The form is automatically submitted to us. You are then directed to a page with the option do download our remote desktop application. After you download and install the remote desktop application you will be able to directly request a connection with us. When the connection is successfully made we are able to see your desktop and control the mouse and keyboard and resolve any issue you might have.
I have an issue, can it be fixed with remote desktop?
The following issues can be resolved via remote desktop:
- Software installation/re-install
- Error removal
- Start-up errors
- Slow start-up
- Spy ware/Ad ware problems
- Virus removal
- Assistance with software issues
How much does it cost?
The connection fee for remote desktop is $5.00
The hourly labor charge is $34.99/hr
When do i get billed?
If your bill is less then $25.00 your bill will be due fifteen days from the day of service.
If your bill is more then $25.00 it will be do as soon as we complete the remote desktop call and your issue has been resolved.
How do i pay my bill?
You will be able to view, print, and pay your bill online through our client section.

Tools and resources

Remote Desktop

Report a problem at your office or home

General FAQ

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Remote desktop makes it easier and faster for you to get help right away.